/* ─── WhatsApp customer support widget ─────────────────────────────── */
.wa-support {
    --wa-accent: #25d366;
    --wa-accent-dark: #128c7e;
    --wa-surface: #ffffff;
    --wa-muted: #64748b;
    --wa-border: #e2e8f0;
    --wa-radius: 18px;
    --wa-shadow: 0 24px 64px rgba(15, 23, 42, 0.18), 0 8px 20px rgba(15, 23, 42, 0.08);

    position: fixed;
    right: 1.5rem;
    bottom: 1.5rem;
    z-index: 10040;
    font-family: 'Inter', system-ui, sans-serif;
}

body.authenticated .wa-support {
    bottom: 5.5rem;
}

.wa-support-backdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.45);
    -webkit-backdrop-filter: blur(4px);
    backdrop-filter: blur(4px);
    z-index: -1;
    opacity: 0;
    transition: opacity 0.25s ease;
    pointer-events: none;
}

@media (max-width: 540px) {
    .wa-support:not(.wa-support--collapsed) .wa-support-backdrop {
        display: block;
        opacity: 1;
        pointer-events: auto;
    }
}

.wa-support-fab {
    position: relative;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 0.45rem;
    min-width: 58px;
    height: 58px;
    padding: 0 1.1rem 0 0.95rem;
    border: none;
    border-radius: 999px;
    background: linear-gradient(135deg, var(--wa-accent-dark), var(--wa-accent));
    color: #fff;
    font-size: 1rem;
    font-weight: 600;
    cursor: pointer;
    box-shadow: 0 10px 32px rgba(37, 211, 102, 0.35);
    transition: transform 0.2s cubic-bezier(0.34, 1.56, 0.64, 1), box-shadow 0.2s ease;
}

.wa-support-fab-icon {
    font-size: 1.35rem;
}

.wa-support-fab-label {
    font-size: 0.82rem;
    letter-spacing: 0.02em;
}

.wa-support-fab:hover {
    transform: translateY(-2px) scale(1.02);
    box-shadow: 0 14px 36px rgba(37, 211, 102, 0.42);
}

.wa-support:not(.wa-support--collapsed) .wa-support-fab {
    transform: scale(0.92);
    opacity: 0;
    pointer-events: none;
}

.wa-support-panel {
    position: absolute;
    right: 0;
    bottom: calc(100% + 0.85rem);
    width: min(360px, calc(100vw - 2rem));
    max-height: min(560px, calc(100vh - 8rem));
    display: flex;
    flex-direction: column;
    background: var(--wa-surface);
    border: 1px solid var(--wa-border);
    border-radius: var(--wa-radius);
    box-shadow: var(--wa-shadow);
    overflow: hidden;
    opacity: 0;
    transform: translateY(12px) scale(0.96);
    pointer-events: none;
    transition: opacity 0.22s ease, transform 0.22s cubic-bezier(0.34, 1.2, 0.64, 1);
}

.wa-support:not(.wa-support--collapsed) .wa-support-panel {
    opacity: 1;
    transform: translateY(0) scale(1);
    pointer-events: auto;
}

.wa-support-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    padding: 1rem 1rem 0.9rem;
    background: linear-gradient(135deg, #075e54, #128c7e);
    color: #fff;
}

.wa-support-brand {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    min-width: 0;
}

.wa-support-avatar {
    width: 42px;
    height: 42px;
    border-radius: 50%;
    display: grid;
    place-items: center;
    background: rgba(255, 255, 255, 0.16);
    font-size: 1.35rem;
    flex-shrink: 0;
    position: relative;
}

.wa-support-status-dot {
    position: absolute;
    right: 0;
    bottom: 0;
    width: 11px;
    height: 11px;
    border-radius: 50%;
    border: 2px solid #075e54;
}

.wa-support-status-dot--online { background: #4ade80; }
.wa-support-status-dot--away { background: #fbbf24; }

.wa-support-status-pill {
    display: inline-block;
    padding: 0.08rem 0.45rem;
    border-radius: 999px;
    font-size: 0.68rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.wa-support-status-pill--online {
    background: rgba(74, 222, 128, 0.2);
    color: #bbf7d0;
}

.wa-support-status-pill--away {
    background: rgba(251, 191, 36, 0.2);
    color: #fde68a;
}

.wa-support-head h2 {
    margin: 0;
    font-size: 1rem;
    font-weight: 700;
    line-height: 1.2;
}

.wa-support-subtitle {
    margin: 0.15rem 0 0;
    font-size: 0.78rem;
    opacity: 0.9;
}

.wa-support-close {
    width: 34px;
    height: 34px;
    border: none;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.14);
    color: #fff;
    cursor: pointer;
    flex-shrink: 0;
}

.wa-support-close:hover {
    background: rgba(255, 255, 255, 0.24);
}

.wa-support-tabs {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.35rem;
    padding: 0.65rem 0.75rem 0;
    background: #f8fafc;
    border-bottom: 1px solid var(--wa-border);
}

.wa-support-tab {
    border: none;
    border-radius: 10px;
    padding: 0.5rem 0.65rem;
    background: transparent;
    color: #475569;
    font: inherit;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
}

.wa-support-tab.is-active {
    background: #fff;
    color: #0f172a;
    box-shadow: 0 1px 3px rgba(15, 23, 42, 0.08);
}

.wa-support-pane { display: none; }
.wa-support-pane.is-active { display: block; }

.wa-support-body {
    padding: 1rem;
    overflow-y: auto;
}

.wa-support-intro {
    margin: 0 0 0.75rem;
    font-size: 0.86rem;
    color: var(--wa-muted);
    line-height: 1.5;
}

.wa-support-phone {
    display: flex;
    align-items: center;
    gap: 0.45rem;
    margin: 0 0 1rem;
    padding: 0.65rem 0.75rem;
    border-radius: 10px;
    background: #f0fdf4;
    color: #166534;
    font-size: 0.86rem;
    font-weight: 600;
}

.wa-support-phone a {
    color: inherit;
    text-decoration: none;
}

.wa-support-phone a:hover {
    text-decoration: underline;
}

.wa-support-copy {
    margin-left: auto;
    border: none;
    background: transparent;
    color: #166534;
    cursor: pointer;
    padding: 0.2rem 0.35rem;
    border-radius: 6px;
}

.wa-support-copy.is-copied {
    color: #15803d;
    background: rgba(22, 101, 52, 0.12);
}

.wa-support-quick-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.55rem;
    margin-bottom: 0.85rem;
}

.wa-support-quick-btn {
    display: flex;
    align-items: center;
    gap: 0.4rem;
    border: 1px solid #bbf7d0;
    border-radius: 10px;
    padding: 0.55rem 0.65rem;
    background: #f0fdf4;
    color: #14532d;
    font: inherit;
    font-size: 0.78rem;
    font-weight: 600;
    text-align: left;
    cursor: pointer;
}

.wa-support-quick-btn:hover {
    background: #dcfce7;
}

.wa-support-instant {
    width: 100%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.45rem;
    margin-bottom: 0.85rem;
    border: 1px dashed #86efac;
    border-radius: 10px;
    padding: 0.62rem 0.75rem;
    background: #fff;
    color: #166534;
    font: inherit;
    font-size: 0.84rem;
    font-weight: 700;
    cursor: pointer;
}

.wa-support-instant:hover {
    background: #f0fdf4;
}

.wa-support-field-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.65rem;
}

.wa-support-meta {
    display: flex;
    justify-content: space-between;
    gap: 0.5rem;
    margin-top: 0.35rem;
    font-size: 0.72rem;
    color: var(--wa-muted);
}

.wa-support-draft-note {
    color: #15803d;
}

.wa-support-preview-wrap {
    margin: 0.35rem 0 0.85rem;
    font-size: 0.78rem;
}

.wa-support-preview-wrap summary {
    cursor: pointer;
    color: #334155;
    font-weight: 600;
}

.wa-support-preview {
    margin: 0.5rem 0 0;
    padding: 0.65rem 0.75rem;
    border-radius: 10px;
    background: #f8fafc;
    border: 1px solid var(--wa-border);
    white-space: pre-wrap;
    word-break: break-word;
    font-size: 0.72rem;
    color: #334155;
    max-height: 140px;
    overflow: auto;
}

.wa-support-fab-badge {
    position: absolute;
    top: -4px;
    right: -2px;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    border-radius: 999px;
    background: #ef4444;
    color: #fff;
    font-size: 0.68rem;
    font-weight: 700;
    line-height: 18px;
    text-align: center;
    box-shadow: 0 2px 8px rgba(239, 68, 68, 0.45);
}

.wa-support-field {
    margin-bottom: 0.85rem;
}

.wa-support-field label {
    display: block;
    margin-bottom: 0.35rem;
    font-size: 0.78rem;
    font-weight: 600;
    color: #334155;
}

.wa-support-input {
    width: 100%;
    border: 1px solid var(--wa-border);
    border-radius: 10px;
    padding: 0.62rem 0.75rem;
    font: inherit;
    font-size: 0.88rem;
    color: #0f172a;
    background: #fff;
    transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.wa-support-input:focus {
    outline: none;
    border-color: var(--wa-accent);
    box-shadow: 0 0 0 3px rgba(37, 211, 102, 0.18);
}

.wa-support-textarea {
    resize: vertical;
    min-height: 96px;
}

.wa-support-submit {
    width: 100%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 0.5rem;
    border: none;
    border-radius: 10px;
    padding: 0.72rem 1rem;
    background: linear-gradient(135deg, var(--wa-accent-dark), var(--wa-accent));
    color: #fff;
    font: inherit;
    font-size: 0.9rem;
    font-weight: 700;
    cursor: pointer;
}

.wa-support-submit:hover {
    filter: brightness(1.03);
}

.wa-support-submit:disabled {
    opacity: 0.55;
    cursor: not-allowed;
}

.wa-support-footnote {
    margin: 0.75rem 0 0;
    font-size: 0.72rem;
    color: var(--wa-muted);
    text-align: center;
}

/* Support center inline card */
.support-whatsapp-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
    margin-bottom: 1.25rem;
    padding: 1rem 1.15rem;
    border-radius: 14px;
    border: 1px solid #bbf7d0;
    background: linear-gradient(135deg, #f0fdf4, #ecfdf5);
}

.support-whatsapp-card h3 {
    margin: 0 0 0.25rem;
    font-size: 1rem;
    color: #14532d;
}

.support-whatsapp-card p {
    margin: 0;
    font-size: 0.86rem;
    color: #166534;
}

.support-whatsapp-card .btn-whatsapp {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    white-space: nowrap;
    border: none;
    border-radius: 999px;
    padding: 0.55rem 1rem;
    background: #25d366;
    color: #fff;
    font-weight: 600;
    text-decoration: none;
    cursor: pointer;
}

.support-whatsapp-card .btn-whatsapp:hover {
    background: #1ebe57;
    color: #fff;
}

.support-whatsapp-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
}

.support-whatsapp-quick {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    border: 1px solid #86efac;
    border-radius: 999px;
    padding: 0.45rem 0.8rem;
    background: #fff;
    color: #166534;
    font-size: 0.8rem;
    font-weight: 600;
    cursor: pointer;
}

.support-whatsapp-quick:hover {
    background: #f0fdf4;
}

@media (max-width: 640px) {
    .support-whatsapp-card {
        flex-direction: column;
        align-items: flex-start;
    }

    .wa-support-field-row,
    .wa-support-quick-grid {
        grid-template-columns: 1fr;
    }

    .wa-support {
        right: 1rem;
        bottom: 1rem;
    }

    body.authenticated .wa-support {
        bottom: 5rem;
    }
}